Patient Experience Consultancy Services

Patient Experience
The quality of the patient’s experience is crucial to the success of any healthcare provider. Your care team may use patient experience data to enhance results, and patient satisfaction ratings can give insight into how your services compare to those of the competition. With these engaging patient insights and healthcare industry best practices, your brand will be in a stronger position to compete in the global healthcare market. In contrast, companies that don’t invest in building robust communities and patient experience standards will have a harder time succeeding. This is due to the fact that the quality of the patient’s experience has a bearing on retention rates, patient participation, and satisfaction with the healthcare system It’s not unexpected that people would go elsewhere for medical attention if their healthcare system didn’t put enough effort into creating a positive experience for patients and improving the quality of their treatment.
As we work with our customers, we observe firsthand how improving patient satisfaction leads directly to more money in the hospital’s coffers. There is a positive impact on your hospital’s reputation and the loyalty of your consumers. If a patient feels they’ve been dealt with unfairly, they may give negative feedback to friends and family. They might even stop coming back. When patients do leave, the average length of stay goes down and other members of the healthcare team must come in to pick up the slack. In order to make sure you’re taking advantage of all your patients have to offer, it’s important that you build a strong relationship with them that leads to a better understanding of their needs and desires.
Patient Experience

Healthcare providers strive for high patient experience for several reasons, including but not limited to:

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Financial Performance

According to studies, a 50% increase in financial performance is generated by hospitals that provide a much better patient experience. Improved customer happiness may have a domino effect on your business, influencing other areas like as workforce motivation, patient actions, and bottom line results. The healthcare industry in the Middle East is more competitive than ever, therefore it’s important to discover new ways to incentivize high profits and sustained growth.

Female doctor shows patient stethoscope membrane. Bad habits and seasonal diseases. Patient is referred to hospital. Therapist's appointment provides comprehensive definition well-being
Patient Loyalty

Long-term, pleasant interactions between patients and healthcare professionals boost patient loyalty, use of services, and healthful behavior. Unfortunately, stories emphasizing declining patient loyalty directly tied to customer service satisfaction are commonplace in any U.S. news outlet. In spite of the fact that certain parts of the patient experience are harder to handle than others, you still need to apply solid methods of organizational development and instructional design to reach out to your patients and build stronger professional bonds with them.

Customer review satisfaction feedback survey concept. User give rating to service experience on online application. Customer can evaluate quality of service leading to reputation ranking of business.
Comprehensive Care

Providing treatment that is focused on the individual patient is more beneficial to their health. Medical expenditures, clinical results, and patient happiness may all benefit from compassionate care. More comprehensive care that meets the full range of patients’ needs, while also reducing wasteful spending and offsetting some of the costs typically associated with providing that care, can be achieved through various means, including exploring reimbursement options in existing contracts and encouraging greater employee engagement.

Our services


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Strategy, Planning and Design

Our strategists, operations, and design specialists can turn ideas into a new hospital or integrated healthcare system or improve existing delivery and procedures.

Center of Excellence

Either upgrading a service line with subspecialty expertise or developing a new Center of Excellence, our system has outstanding physicians and administrators. Our expertise spans virtual, outpatient, home health, and inpatient settings.

Education & Training

We prioritize training and learning to effectively serve patients and each other. Our experts provide virtual and in-person symposia, mentorship, and leadership training.

Branding & Marketing

We offer brand and marketing services for long-term clinical and operational partnerships. PXDX may license its brand for long-term consultancy engagements.

Other Services

Clinical and organizational simulation facility design, employee experience, digital transformation, digital health, and workforce development are other consultancy services.

PXDX FZ LLC is a multidisciplinary virtual assets investment consultancy company with integrated healthcare services and training. It manages operations in the MENA region from its headquarters in Dubai, UAE.

The information and materials provided here, whether or not provided on PXDX’ website/webpages, on third party websites, in marketing materials, newsletters or any form of publication are provided for general information and circulation only. DOYR before making any investments. 

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Naseer Lootah Airport Building,
Dubai Airport Rd, DXB, UAE

US Office

3549, 1603 Capitol Avenue, Suite 413, Cheyenne, WY, Laramie, USA

Office KSA

8982 P Street, Diplomatic Quarter
Riyadh 3320-12523, Saudi Arabia

Operational Offices

KSA | Bahrain | Qatar | USA