Leadership Rounding boosts Engagement
In order to keep your team involved in leadership circling, which leads in implementation of better patient experience. It may be tough to introduce a new process, so I’ve put together some essential tactics and best practices to help you get started with leadership rounding or to get your team more involved with the process or rounding tool.
1. Keep the team and members as engaged as possible:
Make sure your leadership rounding activities are collaborative. Allow members to pitch in, share ideas, and try new things. This will help you learn how to best engage with the team. For example, do team members feel comfortable sharing their own experiences or story lines? When they do, ask probing questions like: “How did this make you feel?” or “What’s a good way we could handle this?”
2. Implement at a pace that works for your team:
Be patient and don’t be afraid to try new things. This will ensure the team is engaged and well-informed about how the process — or leadership rounding tool — works.
As you work with your leadership round, make sure to have regular check-ins with members to help smooth out any issues that may arise. This will keep everyone confident in the process while ensuring engagement/participation.
3. Have a plan:
Ensure your leadership round is focused and has objectives you can all agree on. Collectively, try to define the problems that are being solved, or decide how your team will improve in certain areas.
4. Check in with the team:
As time goes by and you start to implement more rounds, make sure you’re checking in with your leadership round group frequently. This will allow you and the team to implement the process on a consistent basis.
5. Celebrate successes:
As you implement your leadership rounds, celebrate your wins and acknowledge the efforts of the team. This is a great way to motivate and engage with your members and ensure they feel connected and well-informed about how things are going.
6. Strengthen your team:
This may be a small step, but give your leadership round group training on how to conduct the process.
7. Don’t forget to document:
This is one of the most important steps in ensuring your team is engaged with leadership rounds. For example, ask members about what they learned from this round and how it affected them personally or professionally. Ask members if they would be open to working with you again and why or why not. After this process is complete, ask the group: “What did you learn from this round?” or “What was the most important piece of feedback you received?”
8. Be prepared to ask hard questions:
These questions will allow you to see the pulse of your team and ensure the engagement is strong with leadership rounds. For example: “What do you think of your team? What are the strengths and weaknesses?”
9. Keep the questions open-ended:
For example, instead of asking “Would you like to participate in this process again?” try using a question that prompts reflection — like “What did you learn from this round and how will it affect your contribution to the organization?”
10. Use your organizational context as motivation:
This could be incorporating another activity or assignment related to leadership round activities in your future rounds. For example, “This week, I would like to present on a related activity we’re working on in our organization.”
source: https://www.linkedin.com/pulse/leadership-rounding-boosts-engagement-dr-rehan-altaji/
